Man and Van Finsbury Park Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Finsbury Park provides man and van, removal, collection and delivery services throughout our service area in the United Kingdom. By making a booking, using our website, or instructing us to carry out any work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings given below:

1.1 "Company", "we", "our" and "us" means Man and Van Finsbury Park, the provider of the man and van and removal services.

1.2 "Customer", "you" and "your" means the person, firm or organisation purchasing or using our services.

1.3 "Services" means any man and van, removal, transport, loading, unloading, packing, unpacking, collection, delivery or related services provided by us.

1.4 "Vehicle" means any van or other vehicle used by us in the provision of the Services.

1.5 "Booking" means an agreed appointment for us to provide Services at a specified time, date and location.

1.6 "Service area" means the geographical area in which we agree to offer our services from time to time.

2. Scope of Services

2.1 We provide man and van and removal services, including local and regional moves, small house and flat removals, office moves, collection and delivery of items, and related transport within our service area, subject to these Terms and Conditions.

2.2 We reserve the right to refuse to transport any item which we reasonably consider to be unsafe, illegal, excessively heavy, inadequately packed, or likely to cause damage to our Vehicle, to other goods, to property or to any person.

2.3 We do not undertake specialist removal services such as removal of heavy machinery, unsafe goods, live animals, perishable goods requiring refrigeration, or any items requiring special licences or permits, unless expressly agreed in writing in advance.

3. Booking Process

3.1 You may request a quotation and make a booking by contacting us through our approved communication channels. Quotations are based on the information you provide, including property access, number of items, approximate volume, distance, timing and any special requirements.

3.2 Your Booking is not confirmed until we have explicitly accepted it and provided confirmation of the agreed date, time, charges and key service details. We reserve the right to refuse or decline any booking request at our absolute discretion.

3.3 You are responsible for ensuring that all information supplied at the time of booking is complete and accurate, including addresses, parking restrictions, access details, floor levels, presence of lifts, and any items requiring special handling.

3.4 If any information provided at the time of booking is inaccurate or incomplete, we may revise the quotation, apply additional charges, reschedule the booking, or cancel the Services in accordance with the cancellation provisions below.

3.5 We will use reasonable efforts to arrive within the time window agreed. However, times are estimates only and may be affected by traffic, weather, accidents, road closures and other circumstances beyond our control. We shall not be liable for minor delays that do not significantly affect the overall performance of the Services.

4. Customer Responsibilities

4.1 You must ensure that adequate parking and access are available at both the collection and delivery locations. Any parking charges, fines or penalties incurred as a direct result of inadequate information or arrangements will be your responsibility and may be added to your final bill.

4.2 You must ensure that all items are ready for transport when we arrive, unless packing services have been specifically agreed as part of the booking.

4.3 Fragile, valuable or delicate items must be clearly indicated to our staff before loading. You are responsible for adequately packing such items, unless packing services are expressly included in your booking.

4.4 You must not ask our staff to undertake any work or handle any item that is unsafe, illegal, or likely to cause damage to property or injury to persons.

4.5 You or your authorised representative must be present at the collection and delivery locations to provide access, directions and instructions, and to sign any relevant documents confirming completion of the Services.

5. Payments and Charges

5.1 Our charges may be based on an hourly rate, a fixed price quotation, or a combination of both, as agreed at the time of booking.

5.2 Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the move. We may require a deposit prior to the booking date. Any required deposit will be communicated to you at the time of booking.

5.3 We accept commonly used payment methods as advised at the time of booking. You must ensure that you have the means to pay in full on the day the Services are provided, unless alternative arrangements have been agreed in advance.

5.4 If payment is not made when due, we reserve the right to charge reasonable interest on overdue sums and to recover all costs reasonably incurred in the collection of outstanding amounts.

5.5 Additional charges may apply in the following circumstances:

(a) Delays caused by incorrect, incomplete or misleading information provided by you.

(b) Waiting time due to lack of access, keys, parking, or failure of you or your representative to be present at agreed times.

(c) Additional items, distance, labour or services not included in the original quotation.

(d) Work carried out outside normal working hours at your request.

6. Cancellations and Amendments

6.1 If you need to cancel or amend your Booking, you must notify us as soon as reasonably possible, using the same contact method used for your original booking or any other method we accept.

6.2 Cancellations received more than 48 hours before the scheduled start time will generally not incur a cancellation fee. We reserve the right to retain any non-refundable deposit where explicitly stated at the time of booking.

6.3 Cancellations received within 48 hours of the scheduled start time may be subject to a cancellation charge, which may include all or part of the estimated service cost and any reasonable expenses already incurred.

6.4 If we arrive at the collection address and are unable to carry out the Services due to your act or omission, including failure to provide access, this will be treated as a same-day cancellation and may be charged in full.

6.5 We may cancel or amend a Booking if circumstances beyond our reasonable control prevent us from carrying out the Services, including but not limited to severe weather, accidents, vehicle breakdown, illness, or other unforeseen events. In such cases, our liability will be limited to refunding any deposit paid or rescheduling the Booking at a mutually convenient time.

7. Liability and Limitations

7.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to goods or property arising from our negligence or breach of contract is limited as set out in this clause.

7.2 We shall not be liable for:

(a) Loss or damage arising from your failure to adequately pack or protect items, unless packing services were provided by us.

(b) Loss or damage to items of a fragile nature, including but not limited to glass, mirrors, artwork, ceramics, electronics or antiques, unless specifically declared and agreed in writing.

(c) Loss of or damage to valuable items such as jewellery, cash, documents, data, collections or items of special value unless you have informed us in writing prior to the Booking and we have agreed specific terms regarding such items.

(d) Indirect, consequential or economic loss, including loss of profit, business, contracts, revenues or anticipated savings.

7.3 Our total aggregate liability for any claim or series of related claims arising out of or in connection with the Services shall not exceed the lower of the replacement cost or the current market value of the item or items affected, subject to any monetary cap that may be notified to you prior to or at the time of booking.

7.4 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot be excluded or limited under applicable law.

7.5 You must inspect your items and property as soon as reasonably possible after completion of the Services. Any loss or damage that you wish to claim must be reported to us in writing within a reasonable period, giving full details. Failure to notify us within a reasonable time may affect our ability to investigate and may prejudice your claim.

8. Insurance

8.1 We maintain insurance cover appropriate to a man and van and removal service provider in the United Kingdom. Details of our current insurance cover can be made available on request.

8.2 Our insurance arrangements do not replace your own household, contents, business or specialist insurance. It is your responsibility to ensure that your own policies provide adequate cover for your property and goods in transit and during removal.

9. Waste, Disposal and Prohibited Items

9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier unless we have specifically agreed and are properly authorised to provide such services.

9.2 We will not remove or dispose of hazardous, illegal, contaminated or regulated waste including, but not limited to, chemicals, solvents, asbestos, clinical waste, gas bottles, flammable substances, or any material requiring special licences or treatment.

9.3 Any request for us to dispose of unwanted items must be agreed in advance. Additional charges may apply for disposal or recycling services, depending on the nature and quantity of the items.

9.4 You are responsible for ensuring that any items to be removed or transported do not breach waste regulations or other legal requirements. If we reasonably suspect that items are unlawful or hazardous, we may refuse to transport or handle them and may cancel the relevant part of the Services.

9.5 If we incur costs, penalties or liabilities as a result of transporting or handling items in breach of waste or environmental regulations due to your act or omission, you agree to indemnify us in respect of such costs, penalties or liabilities.

10. Access, Property Damage and Parking

10.1 You must ensure that there is safe and adequate access to your property for our Vehicle and team, including suitable parking and clear routes for moving items.

10.2 While we will take reasonable care to avoid damage when moving items, we are not liable for damage to fixtures, fittings, walls, floors or surrounding structures where such damage arises from the normal movement of large or heavy items in confined or awkward spaces, unless caused by our negligence.

10.3 Any parking permits or permissions required from local authorities or property owners are your responsibility. Parking fines or charges incurred due to inaccurate information or insufficient permits may be added to your bill.

11. Delays Outside Our Control

11.1 We will not be liable for any failure or delay in performing the Services where such failure or delay results from events, circumstances or causes beyond our reasonable control, including but not limited to severe weather, road closures, accidents, breakdowns, public transport disruptions, strikes, acts of terrorism, or public health emergencies.

11.2 Where a delay occurs, we will make reasonable efforts to keep you informed and, where appropriate, to rearrange the Booking or complete the Services as soon as reasonably practicable.

12. Complaints and Dispute Resolution

12.1 If you have any concerns or complaints about our Services, you should raise them with us as soon as possible so that we have an opportunity to resolve the issue.

12.2 We will consider all complaints in good faith and seek to resolve them promptly, either by providing an explanation, a corrective action, or a suitable remedy in accordance with these Terms and Conditions.

13. Data Protection and Privacy

13.1 We will handle personal information in accordance with applicable UK data protection laws. We will only collect and process such personal data as is necessary to manage your Booking, provide the Services, administer payments and comply with our legal obligations.

13.2 We will not sell your personal information to third parties. We may share your details with our staff, contractors and service providers only to the extent necessary for the performance of the Services or where required by law.

14. Variation of Terms

14.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect when published on our official channels or otherwise communicated to you.

14.2 The version of the Terms and Conditions in force at the time of your Booking will apply to that Booking, unless a change is required by law or regulatory authority.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.

16.3 These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between you and us in relation to the Services and supersede any prior representations, communications or understandings.

By making a Booking with Man and Van Finsbury Park or using our Services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.